Wounded Warriors, families, caregivers have new resource available

DoD announced that the Military OneSource service has established a Wounded Warrior Resource Center telephone number and e-mail address for servicemembers and their families, if they have concerns or other difficulties during their recovery process.

Servicemembers and their family members can now call 800-342-9647 or e-mail wwrc@militaryonesource.com 24/7 to request support.
Assistance provided by the resource center does not replace the specialized Wounded Warrior programs established by each of the military services, but offers another avenue of assistance for military facilities, health care services, and/or benefits information.
"The department is committed to aggressively addressing the needs of our servicemembers and their families," said Secretary of Defense Robert M. Gates.

Specially trained consultants will ensure consistent, quality customer-centric support. The consultants will identify the
appropriate "warm hand-off" to either a military service or federal agency with authority to resolve the matter. The resource center consultant will maintain communication with the caller until the issue or concern is resolved.

"The term 'Wounded Warrior' encompasses the entire population of wounded, ill and injured servicemembers and veterans," said Principal Deputy Under Secretary of Defense for Personnel and Readiness, Michael L. Dominguez.

The Wounded Warrior Resource Center meets the requirements of Section 1616 of the "National Defense Authorization Act Fiscal Year 2008" for a centralized number and ensures wounded families and caregivers have a number to call at any time.