Customer Service conducting month-long survey for feedback

Fort Belvoir's annual Customer Service Assessment, sponsored by Headquarters, Installation Management Command, begins Monday.

Available online at mymilitaryvoice.org until Sept. 26, it collects feedback from leaders, Soldiers, family members, civilians, retirees and veterans on garrison service delivery.

This includes services from Family and Morale, Welfare and Recreation facilities; housing; military personnel services; transportation; religious services and more.

The assessment is the opportunity for all customers of these services to let the garrison know what is important to them and how the garrison service providers have performed over the last year.

As well as rating service delivery, survey participants can comment about what has been done and where there may be opportunities for improvement.

"The annual Customer Service Assessment is just one method for the garrison to get the voice of the customer," said Heather Aubain of Belvoir's Plans, Analysis and Integration Office. "It's essential that we capture feedback from senior leaders and junior enlisted Soldiers within the companies and units and get feedback from family members, veterans, retirees, civilian employees and contractors, as well."

Survey results will be reported separately by the different groups.

"The best way the garrison commander and directors can get an accurate picture of customer satisfaction and expectations is from maximum participation," Aubain said. "For this year's survey, we will be making a big push to get more feedback from all constituent groups. Their input will enable the garrison leadership to determine where improvements can be made."

Information on the 2010 assessment is available by calling 805-2108 or via e-mail to Belvoir.cms@conus.army.mil.