PX shoppers' opinions can be worth $5

By: AAFES press release |
Published: March 11, 2010

The Army & Air Force Exchange Service is constantly seeking opportunities to improve its benefit. As part of this effort, the DoD's oldest and largest exchange service relies on an ongoing Customer Service Index to provide localized, real-time snapshots of the job PX facilities are doing to improve the value of the support provided to Soldiers and their families.
An AAFES survey, which addresses customer service, pricing, sales associate availability, merchandise assortment and many more key issues, is administered at a quarter of AAFES main stores every three months.
Fort Belvoir shoppers' opportunity to participate in the 2010 Customer Service Index runs through March 20. Until then, troops and their families are encouraged to visit the exchange to provide feedback on locally available services. Beyond improving the exchange benefit, shoppers who participate will also get a coupon worth $5 off their next purchase at the PX.
"We want to hear from as many Fort Belvoir shoppers as possible," said the PX's General Manager, Rick Talbot. "Efforts like the CSI are critical to not only improving the shopping experience, but also bolstering the Morale, Welfare and Recreation dividend the PX annually delivers to the community as healthy exchange operations produce greater returns for Army quality-of-life programs."

PX shoppers' opinions can be worth $5

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